Refund Policy

1. Overview

At Alghanja Surf, we strive to ensure customer satisfaction with every purchase and service. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded for items purchased from our shop or services booked through our website.

By purchasing from Alghanja Surf, you agree to the terms outlined in this policy.

2. Returns Eligibility (Shop Products)

Customers may request a return or exchange if the following conditions are met:

The request is made within 7 days of receiving the item
The item is unused and in original condition
The item is returned with original packaging and tags
Proof of purchase (receipt or order confirmation) is provided

We reserve the right to inspect returned items before approving a refund or exchange.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Used surf equipment
Damaged items caused by misuse
Personalized or custom-made products
Hygiene-sensitive items (e.g., swimwear worn in water)
Clearance or discounted items (unless defective)
Gift cards or vouchers

4. Exchanges

Customers may request an exchange for:

Different size
Different product
Defective item
Incorrect item received

Exchanges are subject to product availability.

If the requested replacement item costs more, the customer must pay the price difference.

5. Refunds

Refunds may be issued in the following situations:

The item is defective
The wrong item was delivered
The item is unavailable after purchase
The return request meets the eligibility conditions

Approved refunds will be processed using the original payment method whenever possible.

Please allow:

5–10 business days for the refund to be completed after approval.

Transaction fees, delivery charges, and payment processing fees may be non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within:

48 hours of delivery

Provide:

Order number
Description of the issue
Clear photos of the item and packaging

We will review the case and arrange a replacement, exchange, or refund as appropriate.

7. Order Cancellation (Shop)

Orders may be canceled only if they have not yet been shipped or prepared.

Once an order has been shipped, cancellation is no longer possible.

8. Refund Policy for Services and Bookings

Deposits

All booking deposits are generally non-refundable, unless otherwise stated.

Customer Cancellation

More than 30 days before the scheduled activity:

Deposit refund may be issued minus transaction fees

14 to 30 days before the activity:

Customers may reschedule the booking
OR
Up to 30% of the total booking amount may be charged

Less than 14 days before the activity:

Booking may be rescheduled with an administrative fee
OR
The full booking amount may be charged

9. No-Show Policy

If a customer fails to attend a scheduled lesson, tour, or event without prior notice:

The booking will be considered a No-Show
No refund will be issued

10. Weather and Safety Cancellations

If an activity is canceled by Alghanja Surf due to:

Unsafe weather
Ocean conditions
Safety concerns
Operational reasons

Customers will be offered:

Rescheduling to another date
OR
Credit for future use

Refunds may be provided at the discretion of management.

11. Refund Processing

Refunds will be processed through the original payment method whenever possible.

Processing time may depend on:

Payment provider
Bank processing time
Method of payment

Typical processing time:

5–10 business days

12. Contact Information

For return, exchange, or refund requests, please contact:

Alghanja Surf
Customer Support
Email: info@alghanja.com
Phone: +96877078882
Location: Oman

Please include:

Order number
Name
Description of the issue

Refund Policy

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