Privacy Policy

1. Introduction

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At Alghanja Surf, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a booking, purchase products from our shop, or interact with our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect

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We may collect the following types of personal information:

Personal Information

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• Full name

• Email address

• Phone number

• Date of birth

• Nationality

• Identification details (if required for bookings)

• Emergency contact information

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Booking and Payment Information

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• Booking details and activity selections

• Billing and payment information

• Transaction history

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Shop and Delivery Information

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• Shipping address

• Order details

• Delivery preferences

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Technical Information

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When you visit our website, we may automatically collect:

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• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• Cookies and usage data

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3. How We Use Your Information

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We use your personal information for the following purposes:

• To process bookings and reservations

• To deliver surf lessons, tours, and activities

• To process payments and orders

• To manage product purchases and deliveries

• To communicate booking confirmations and updates

• To provide customer support

• To improve our website and services

• To ensure safety during activities

• To comply with legal and regulatory requirements

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We will only use your information for legitimate business purposes.

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4. Payment Security

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All payments made through our website are processed using secure payment systems.

We do not store full credit or debit card details on our servers.

Payment providers may collect and process payment data according to their own privacy policies.

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5. Sharing Your Information

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We may share your information only when necessary, including with:

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• Payment processors

• Delivery and shipping providers

• Government authorities (when legally required)

• Insurance or emergency services (in case of incidents)

• Service providers who support our operations

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We do not sell, rent, or trade your personal information to third parties.

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6. Cookies and Tracking Technologies

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Our website may use cookies and similar technologies to:

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• Improve website performance

• Remember user preferences

• Analyze website traffic

• Enhance user experience

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You can control or disable cookies through your browser settings.

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Please note that disabling cookies may affect certain website functions.

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7. Data Storage and Security

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We take reasonable technical and organizational measures to protect your personal data, including:

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• Secure servers

• Password protection

• Restricted access to personal information

• Secure payment systems

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While we strive to protect your information, no system can guarantee complete security.

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8. Data Retention

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We keep your personal information only for as long as necessary to:

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• Provide services

• Meet legal requirements

• Resolve disputes

• Enforce agreements

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After this period, your information will be securely deleted or anonymized.

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9. Your Rights

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You have the right to:

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• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where legally permitted)

• Withdraw consent for data processing

• Request information about how your data is used

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To exercise these rights, please contact us using the contact details below.

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10. Children's Privacy

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Our services may be used by children participating in surf lessons or activities with parental or guardian consent.

We do not knowingly collect personal information from children without parental permission.

Parents or guardians are responsible for providing accurate information for minors.

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11. Third-Party Links

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Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of those websites.

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12. Changes to This Privacy Policy

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Alghanja Surf reserves the right to update or modify this Privacy Policy at any time.

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Changes will be posted on this page with the updated effective date.

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Continued use of our website after changes are posted means you accept the revised policy.

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13. Contact Information

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If you have any questions about this Privacy Policy or how your information is handled, please contact us:

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Alghanja Surf
Email: info@alghanja.com
Phone: +968 77078882
Location: Oman